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Shipping & Handling
 

Standard ground delivery to the lower 48 states will be within 3 - 6 business days one the package has shipped (weekend delviery may be excluded in some regions). Orders are shipped on business days only, Monday - Friday. Overnight (FedEx) orders are available for delivery Monday-Saturday. There are no Sunday deliveries. We will accept FedEx orders Monday at 9am through Friday at 1pm. IMPORTANT: Any FedEx order that comes in AFTER Friday at 1pm will be FedEx'd out on the following Monday or if it is a national holiday, the following Tuesday. We do not ship to PO Boxes. You will not be charged for any item until it has shipped. Shipping and handling will be charged at the time of shipment. In the event, the original purchase contained a pre-order or backorder item, shipping and handling will be assessed for the entire order at the time of the initial shipment.

Additional State Shipping Charges Alaska, Hawaii, Puerto Rico, Canada, and the US Virgin Islands have an added $25 to the standard shipping charges. Standard delivery will be within 5 to 21 business days depending on your region.

If your shipping address is not in the above list of countries, your order will not be processed until we've confirmed the location with Fedex or USPS. An additional charge may apply for some overseas locations.

P.O. Boxes

The United States Postal Service will not be an option for all addresses, but may be required for some destinations.Standard delivery will be within 7 to 10 business days for the lower 48 states.
FedEx delivery is not available.

Shipping Charges

Currently we offer cost calculation by weight for all FedEx orders including international. The cost calculator determines the cost of shipping by several factors; the type of shipping, the weight of the package and the delivery address.

Domestic orders have the following shipping options:

FedEx Priority Overnight - Delivery by 10:30 am***
FedEx Standard Overnight - Delivery by 3:00 pm*** 
FedEx 2nd Day - Delivery by 4:30 pm***
FedEx Express Saver - 3 day delivery by 4:30 pm*** 
FedEx Ground - 1 - 5 Business Days

International orders have the following shipping options:

FedEx International Economy - 2 - 5 Business Days - based on country

PLEASE NOTE:

**all international orders will be processed by FedEx only
**Customer's credit card will be provided to FedEx for shipping fees.
**All FedEx orders will be processed with a shipping and handling surcharge of $7
***Delivery times are to most destinations. 

NOTE: Fed Ex is not available for delivery Sundays - Any FedEx order that is placed after 1pm on a Friday will be shipped out the following Monday or if that Monday is a national holiday, it will be shipped the following Tuesday.

Customer Service

Call (310) 274-4401 to inquire about an order or for information on products. The best times to get us are Monday-Thursday 9am-5pm and Friday 9am-2pm Pacific Standard Time.

PLEASE NOTE: we are not responsible for lost, misdirected, damaged or stolen shipments.

Privacy Policy

We know a little something about being discreet in Beverly Hills and we respect your privacy. The information we gather from you remains "in house" and is used to stay in contact with you and provide personalized "BeverlyHhills" type service. We never disclose your personal information to outside sources.

We may send newsletters or special offers to our customers via email. You can choose to remove yourself from our emailing list by reading the email carefully and opting out at the end of the message. If you have any questions, please call us at (310) 274-4401 9am-5pm PST.

Gift Certificates

Gift certificates are available for any amount and are good for product purchases or if you are lucky enough to live nearby, facials, peels or microdermabrasion in our Beverly Hills dermatology office.

Purchase SKN bucks gift certificates here!

Gift Boxes

Gifts from SKN Beverly hills are unique and always appreciated. We can create a beautiful gift box for just $6. If you wish to send a message to the recipient, fill out the appropriate boxes on the order form.

Payment

All orders must be paid by credit card. We accept Visa, Mastercard, American Express and Discover credit cards.

Payment Security

Credit card information entered in the site is secure and safe. All order information is encrypted until it reaches our customer service department. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-310-274-4401 9am-5pm PST. As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message.

Sales Tax

Sorry all you cool Californians, but you will be subject to an 8.75% sales tax if the order is shipped within California state lines. All other states will NOT be charged sales tax.

Returns

We want you to love your purchases from SKN. Unfortunately and without exception, we cannot accept any returns on skincare products that are mostly used or after 30 days of purchase. If you return an unused item within 30 days, we will credit your credit card, no cash refunds. Send your return via an insured and prepaid method (FedEx or UPS), include your receipt and packing slip and the reason for the return. Shipping and handling fees are non refundable on returns. Send returns to:

Address to :
SKN beverly hills
Returns
436 North Bedford Drive #306
Beverly Hills, CA 90210